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Privacy Policy

Autopilots processes personal data using automated systems (AI) to handle customer inquiries faster and more efficiently. This includes virtual receptionists, chatbots, or digital assistants via WhatsApp, email, phone, or SMS.
What personal data do we process?
Depending on your interaction with us, we may process the following data:

  • Name

  • Contact details (such as email address and phone number)

  • Conversation content

  • Appointment or purchase details (if applicable)

  • Time and context of your communication with our AI employee

Purposes and legal bases
We process this data to:

  • Respond to your question or request

  • Schedule an appointment or process an order

  • Inform you about our services

We do so based on:

  • Your consent (e.g. via a form or opt-in)

  • Or because it is necessary for the performance of a contract

Automated processing (AI)
We use AI to process conversations automatically. This only occurs if you have given permission, or if it is necessary to process your request. No binding decisions are made without human involvement. You always have the right to speak to a human team member.
Data retention
We do not retain personal data longer than necessary. AI logs and conversation transcripts are stored for a maximum of 60 days, unless there is a legal reason to retain them longer.
Who do we share your data with?
We do not share your data with third parties, unless it is necessary to provide our services. This may include hosting or communication partners such as Twilio or an AI service provider. These parties are bound by data processing agreements and are not allowed to use your data for their own purposes.
Your rights
You have the right to:

  • Access your data

  • Request correction or deletion

  • Request restriction of processing

  • Request data portability

  • Object to the use of your data

Submit your request to: support@auto-pilots.io
We will respond within 30 days.
Security
We take appropriate technical and organizational measures to protect your data from misuse, loss, or unauthorized access.
Questions?
If you have any questions or comments about this statement, feel free to contact us at: support@auto-pilots.io
Or view our full privacy policy at: www.auto-pilots.io

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